Your privacy matters to us. This page explains exactly what personal information c9taya collects when you use our Philippines mobile gaming platform, how we use it, and the rights you have over your own data. It is a short, plain-language read — we recommend going through it before you register.
Effective date: 1 January 2025. This policy applies to all users of the c9taya platform, including visitors who have not yet registered. By continuing to use our site, you acknowledge that you have read and understood the practices described here.
When you create an account or use the c9taya platform, we collect certain personal information that is necessary to provide our services to you. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes as required under Philippine regulations. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos (PHP). When you browse our platform, we automatically collect technical data including your IP address, device type, browser version, and pages visited — this helps us keep the platform secure and improve your experience. We do not collect sensitive personal information such as your religion, political views, or health data. All information collected is limited to what is genuinely needed to operate a safe and compliant gaming platform for Filipino players.
The personal data we hold is used exclusively to operate, maintain, and improve the c9taya platform for players in the Philippines. Your identity and age verification details are used to confirm that you meet the minimum age requirement of 21 years and to comply with applicable gaming regulations. Transaction data is used to process your deposits and withdrawals accurately and to detect any unusual or potentially fraudulent activity on your account. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our terms or this privacy policy — we do not send unsolicited marketing messages without your consent. Aggregated, anonymised usage data may be used internally to understand how players interact with our sports betting and slot game features so we can make them better. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
c9taya does not share your personal data with outside parties except in the limited circumstances described here. We work with trusted service providers — such as payment processors and identity verification partners — who handle data strictly on our behalf and under binding confidentiality agreements. We may be required to disclose certain information to regulatory authorities or law enforcement agencies in the Philippines if we receive a lawful request or are under a legal obligation to do so. In the event that c9taya undergoes a business restructuring or acquisition, your data may be transferred as part of that process, but only under the same privacy protections described in this policy. We do not share your data with advertising networks or social media platforms for targeting purposes. Any third party that receives data from us is contractually prohibited from using it for any purpose beyond the specific service they provide to us.
Our platform uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile device or browser. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your return visits. We do not use third-party advertising cookies or cross-site tracking technologies that follow you around the internet. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain features of the platform. Our use of cookies is limited to what is necessary for security, functionality, and basic analytics that help us understand how Filipino players use the site.
We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored in encrypted form. Access to personal data within our organisation is restricted to staff who genuinely need it to perform their role, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and promptly address any vulnerabilities that are identified. While no online platform can guarantee absolute security, we are committed to maintaining robust protections and will notify affected users promptly in the event of a data breach that poses a risk to their rights.
We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and identity verification documents may be kept for a minimum period as required by applicable Philippine gaming and anti-money laundering regulations. If you request that your account be closed, we will deactivate it and begin the process of removing or anonymising your personal data, subject to any retention obligations we are required to fulfil. You may contact us through the details on our FAQ page to request information about how long specific categories of your data are held. We do not retain data beyond what is necessary for the purposes described in this policy.
As a user of the c9taya platform, you have the right to access the personal information we hold about you and to request a correction if any of it is inaccurate or out of date. You may also request the deletion of your personal data, subject to any legal retention requirements that apply to our operations in the Philippines. If you believe your data has been processed in a way that is inconsistent with this policy, you have the right to raise a concern with us directly. To exercise any of these rights, please reach out to us using the contact information available on our FAQ page and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and without unnecessary delay.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable regulations. When we make material changes, the updated policy will be published on this page with a revised effective date at the top. We encourage you to review this page periodically so you are always aware of how your information is being handled. Your continued use of the c9taya platform after any update has been posted constitutes your acceptance of the revised policy. If you have questions about any specific change, our FAQ page is the best starting point.
A quick summary of the key privacy commitments c9taya makes to every Filipino player.
We never sell or rent your personal information to third parties. Your data is used only to run your account, process your PHP transactions, and keep the platform secure for all Filipino players.
You can request access to, correction of, or deletion of your personal data at any time. Visit our FAQ page to find out how to submit a data rights request and what to expect in response.
All data sent between your device and our servers is protected by encryption. We apply strict access controls internally so only authorised personnel can view account information when it is genuinely needed.
Now that you know how c9taya handles your data, create your free account and enjoy sports betting, slot games, and casino-style entertainment — all in PHP, all on mobile, built for the Philippines.